Policies and Procedures

Cancellation Policy

HWC requires 24-hour notice to change or cancel appointments.

Right of Refusal

HWC reserves to right to refuse treatment to anyone who is under the influence of drugs or alcohol, or who exhibits behaviour that is threatening or inappropriate in accordance with the Massachusetts statutes regarding Massage.

Cellular and Mobile Devices

We kindly ask that all cell phones and electronic devices are turned off during treatments. Failure to do so may result in our inability to provide ongoing services to repeat offenders.

Treatment of Minors

HWC is happy to treat children and young adults. We do it all the time! We require written Parental consent for all clients under 18, and a Parent to stay onsite during treatments for clients under 16.

Health History

HWC requires a Health History for treatment to be filled out at the first visit.

Time of Service Payments

HWC does not do any direct insurance billing and requires payment at time of service. Please check with your Provider and Plan for requirements for reimbursement.

Loyalty Packages

HWC offers Loyalty Packages to clients who find themselves getting treatments on a regular basis. HWC Packages work this way; Purchase a minimum of 4 Treatments* (Mix& match types and length if you wish) and take 10% off! We’ll even keep track for you – no cards to lose!

*Acupuncture not included

Refunds and Returns

Merchandise returns, unless item is defective, for store credit only.

No refunds for Classes, Treatments or Gift certificates.